I spoke to my Dad the other day about his new PC (earlier post - upgraded from a 2Ghz to a 3Ghz Dell). He said that he put a CD in and nothing happened.
I was standing on a street corner in San Francisco, 3000 miles away, so I knew this would be a tough debug session. I asked him to click START, and MY COMPUTER and asked if he saw a small picture of a CD there.
"No. I see a drive A: and local disk C:, that's it."
Uh oh. I found it hard to believe that Dell would ship him a new PC and not have the CD drive functioning, but I pressed on. I asked him to double click on the browser, the internet explorer icon. Dell's ship with many many icons on the screen. Once we got through that I asked him to go the address bar, type in D:\, press the ENTER key and tell me what happens.
"Nothing."
My mobile phone was starting to get uncomfortably warm. After a few back and forths I determined, I think, that in fact files were showing up in explorer, just nothing was starting. For whatever reason I believe the auto-start setting was disabled.
"I'll ask my neighbor to come over and take a look."
I suggested he just call Dell tech support, but he then explained that he spent over three hours on two separate tech calls just so they could diagnose that he had not yet plugged in the power supply to his speakers.
As I mentioned earlier, my Dad has been buying PCs for 23 years and I don't think it's getting any easier for him.
Or anyone else.
Some time ago, I did need to buy a good house for my organization but I did not have enough cash and could not buy anything. Thank heaven my friend suggested to get the business loans from banks. Thence, I acted that and was satisfied with my secured loan.
Posted by: Susana22CARVER | August 16, 2011 at 05:11 PM